Ordering & Payment

How Can I View My Order Details?
You can view your order details by clicking the “View Order” button in your order confirmation email. This email was sent to the email address provided during checkout. If you can’t find your order receipt email, please contact support for more information.

What Payment Methods Do You Accept?
Starke Lifestyle accepts all major credit and debit cards (American Express, RuPay, Mastercard, Visa), as well as express payment through Netbanking, Wallets, QR, UPI, PayTm, PhonePe, Google Pay, BHIM, and more.

I Don’t Know My Order Number. How Can I Find It?
You can find your order number by referencing the order receipt that was sent to the email address used during checkout. If you can't find an order receipt in your inbox, it’s possible you made a typo in your email address during checkout. Please contact support for further assistance.

Can I Cancel My Order?
If an order has not shipped, we may be able to cancel it. Please contact support with your order number as soon as possible.
If your order has already shipped, we are no longer able to cancel it. You can always reject delivery when your order arrives at your doorstep.

Can I Return/Exchange My Order?
Unfortunately, we are not accepting general returns for purchases made through our website. However, we do offer a 7-day exchange policy from the date of delivery for DOA items, wrong/defective items, or items with visible quality issues. In such cases, we’ll offer a refund, replacement, or store credit post-inspection. Please note that the decision of Starke Lifestyle shall be final.

One-time shipping fees related to the return or replacement will be covered by Starke Lifestyle. For any additional replacements, shipping fees will not be covered by Starke Lifestyle and must be borne by the customer.
If you would like to proceed with a return or exchange, please contact support for detailed instructions.

Can I Make Changes to My Order?
If an order has not shipped, we may be able to modify it. Please contact support with your order number as soon as possible.
If your order has already shipped, we are no longer able to modify it.

You Issued Me a Refund. Why Haven’t I Received It Yet?
Please allow up to five business days for an issued refund to appear on your account statement. If you haven’t received your refund within a calendar week of it being issued, please contact support.

My Order Is Missing Items. What Should I Do?
If your order was missing items, please contact support to get the issue resolved. Be sure to include your order number and a photo of everything that you received (including the packaging).

I Received a Different Case Than What I Ordered. What Should I Do?
If you received a case for the wrong model, please contact support to get the issue resolved. Make sure to include your order number and a photo of everything that you received.